Navigating Offshore Waters: Part 3: Vital Considerations for Property Management Offshoring Success

#7. Shining a Light on Offshoring Excellence
When you send your work offshore, it’s essential to keep an eye on what’s going on. Out of sight, out of mind is not a good approach.
Ensure visibility and communication with your offshore operations team. Neglecting or keeping them unaware of their value could result in future complications. Therefore, engaging and communicating effectively with your offshore team while nurturing key leaders and team members is crucial. It’s important to
acknowledge that they are the finance of your future.

When outsourcing offshore operations, it’s crucial to maintain a thorough understanding of service delivery and stay engaged with the vendor. Managing the contract terms and ensuring a clear understanding of service performance help quickly transition those services to another vendor if necessary. This process can be challenging, mainly when operating from an offshore location. Therefore, have a comprehensive knowledge of the service delivery process and proactively manage the vendor relationship to avoid potential issues.

#9. Untangling the Web: Clarifying Roles and Responsibilities in Offshore Operations

Offshoring can be daunting, especially when there is a lack of clarity; even minor issues like time zone changes can lead to significant problems if not appropriately addressed. According to Unisys’ Chris Gunning, it’s about more than having Service Level Agreements (SLAs) or Statements of Work (SOWs) in place. Instead, ensuring that the key team members, managers, and delivery personnel have clearly defined roles and responsibilities is crucial to the customer’s organization. Pay attention to these simple yet essential aspects to ensure you meet your metrics and service delivery, leading to finger-pointing and dysfunctional customer relationships. So, focus on clear role descriptions and accountability to make the most out of your offshoring endeavours!

#10. Beyond Borders: Assessing Offshore Tech & Infrastructure for Business Fit

In today’s globalized economy, outsourcing has become common for businesses seeking to expand their operations. However, taking it to the next level by exploring offshore locations can provide even more excellent opportunities for business growth. It’s critical to carefully evaluate the offshore location’s technological capabilities and infrastructure to ensure they meet your business requirements.

Successful outsourcing relationships require a collaborative effort from both parties, especially when work is transferred to another country. Ensure the offshore location’s infrastructure and technological capabilities align with your business needs. Assess IT connectivity, infrastructure, cybersecurity measures, and access to advanced property and facility management software and tools to fully take advantage of the offshore location’s potential for business growth and success. Investing in robust technology solutions and establishing reliable communication networks can support seamless operations and maximize the benefits of outsourcing.

We believe your time and resources should be invested in your biggest assets: your people, clients and profitability.

Property Flex is Australia’s unique, specialist Business Process Outsourcing (BPO) company dedicated to the property sector.

Our focus is to assist you by taking the repetitive and rules-based tasks and decision-making, structured communication, and delivering these flawlessly at a cost point that significantly reduces your operational expenses while allowing you to focus on your core business objectives.

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